You can now be protected from sudden losses by using our brand-new Deposit Protection program.
The Deposit Protection program allows you to get your deposit back even if you lose it in trading; it is time-specific and depends on the amount of your deposit. In other words, the bigger your deposit is, the longer it can stay protected. The duration of the protection is as follows:
Deposits from $50 to $100 - 1 day deposit protection;
from $101 to $500 - 5 days deposit protection;
from $501 to $1000 - 10 days deposit protection;
from $1001 to $5000 - 14 days deposit protection;
Above $5001 - 20 days deposit protection.
You can extend the period of Deposit Protection by making a new deposit before the initial protection expires, as long as the new deposit has a longer protection than the first one. That means that if your first deposit deserves a 5-day protection and you make a new one before this protection expires, which is from the category worthy of 10 or more days of protection, then your deposit protection will be extended according to the relevant category listed above.
How does it work?
If during the period when the Deposit Protection is active (specified above) you happen to lose more than 90% of your deposit funds, we would refund them to you as bonus funds. To claim this refund you should contact our Support Team via email, who will process your request within three (3) business days. The refund can be credited in USD only and you need to open a new account in USD where you would receive your compensation.
Please note that if the loss happened past the duration of the Protection program or if is less than 90% of the deposit amount, then this policy does not apply and we cannot refund your deposit.
The Refund
Think of the compensation for your lost deposit as a bonus. You can trade on these funds freely. If you make a deposit that is equal to or greater than the amount of the refund, then your bonus will be around to use for a longer period. If you do not make any deposits on top of your refund, then the compensation will expire in 30 days and all trading results on that account will be cancelled.
You can read more about this service on our website.Do not hesitate to contact us if you have any questions!
